Customer Service Representative - Craft-Bilt Manufacturing Co.

Customer Service Representative

A leader and innovator in manufacturing for the residential and commercial remodeling industries, Craft-Bilt is a family owned and operated company, which has been in business for over 76 years. Our products include home improvement products for the outdoors including sunrooms, awnings, solar shades, canopies, aluminum and glass railings, and waterproof aluminum decks. Craft-Bilt strives to provide customer service which exceeds expectations. Our mission statement is "Enthusiastic Employees...Flawless Performance...Delighted Customers."

Perks and Benefits of working at Craft-Bilt:

• Professional yet relaxed work environment with a casual dress code. Appropriate PPE when in production areas
• Discount on employee purchases after one year of employment
• Great work-life balance - the best candidate will work hard while here, but there is no requirement or expectation that work be done at home or outside of the typical work day
• A comprehensive wage and benefits package including FULLY PAID healthcare and dental insurance for you and your eligible dependents with NO payroll deductions
• Additional benefits include company-paid free life insurance, short-term and long term disability, 401(k) and company match, year-end bonuses, PTO and paid holidays

The ideal candidate will:

• Have two plus years of manufacturing experience
• Practice a high level of professionalism and customer care
• Enjoy troubleshooting and problem solving
• Possess strong communication ability both on the phone and through email
• Have a desire to learn about our various product lines
• Work effectively and be flexible in a fast-paced environment with shifting priorities
• Provide excellent attention to detail and organizational skills

Requirements:

• Two years of experience communicating with customers/clients via phone and email in a manufacturing environment
• Skilled in use of Microsoft Word and Excel and possess ability to type at a speed of not less than 40 words per minute
• Two plus years of ERP, CRM, or CPQ systems experience, including BOMS and routings
• Ability to work on-site as a full-time employee, 8:00 AM to 5:00PM Monday through Friday

Equal Opportunity Employer (M/F/D/V)