Customer Service Representative - Burton Mill Solutions

Burton Mill Solutions is a proud division of Wood Technologies International (WTI). In 2021, Burton Mill Solutions and USNR merged to form WTI. In doing so, Burton Mill Solutions and its affiliates have become the world’s most comprehensive supplier of modern lumber processing equipment, technology, and essential tooling which has allowed us to provider an unprecedented range of wood processing technology and technical expertise, including saws and knives, machinery and automation, process engineering, and mill flow.  
  
Employees are the foundation of our Company’s success going back 100 years. We are committed to continuous improvement and learning, exceptional quality, connecting with our customers, and good relationships with our employees.     
 
We are seeking a Customer Service Representative to join our team of talented people to help continue our tradition of innovation and market leadership. This position works out of our facility in Hampden, Maine. Come and grow with us!

What you will be doing:

• Process and follow through with customer orders, quotes, and inquiries.
• Provide technical information about our products to end users, dealers and manufactures.
• Accurately quote, enter, correct and transmit customer orders, confirmations and work orders.
• Accurately enter purchase orders for products associated with sales orders.
• Work with Manufacturing Plants to ensure on time deliveries.
• Help Outside Sellers resolve open order issues to ensure invoicing is completed on time.
• Reviewing the Open Order Report weekly to ensure all orders that shipped are invoiced.
• Physically pull products for sales orders when needed, package them and arrange for shipment of outbound orders.

What we are looking for:

• High School Diploma or GED, required; Business Degree or equivalent, preferred.
• Two years proven sales or marketing experience in a similar position, preferably in the sawmill, woodworking, or pulp and paper industry.
• Strong computer skills with knowledge to include: Microsoft Word, Excel, common accounting software
• Proven interpersonal and communication skills with a wide range of audiences.
• Demonstrated decision-making, analytical and trouble shooting skills with proven ability to work cross-functionally.
• Must be self-directed/motivated and able to multi-task.
• Strong Technical aptitude.
• Exceptional Listening Skills.
• Attention to detail.
• High sense of urgency.

• Medical, dental, and vision insurance available to employees and their dependents on the 1^st of the month following date of hire 
• Optional flexible spending accounts (FSA) and health savings account (HSA) 
• Company-paid basic life and short-term disability insurance with employee-paid options for additional life insurance and long-term disability 
• Up to $300 per year in wellness activity reimbursement 
• 401k with employer matching available 
• Up to 96 hours of Paid Time Off (PTO) accrued per year with no waiting period to use accrued time 
• 8 paid scheduled holidays and 1 paid floating holiday per calendar year 
• Up to $300 per year in Wellness Activity Reimbursement   
• Up to $5,250 per year tuition reimbursement for continuing education 
• Annual reimbursement for safety boots and safety glasses based on the nature of the job 

 
This job posting is not meant to be an all-inclusive list of duties, responsibilities, and activities. It is intended to provide a summary of the position’s general scope and function within the company. Duties, responsibilities, and activities may change at any time with or without notice. 
 
Burton Mill Solutions and its affiliates offer competitive salaries, excellent benefits, and opportunities for growth. We take pride in and value diversity in our workforce, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need. 
 
Any offer of employment is contingent on the successful completion of a background investigation and drug screen. 
 
Burton Mill Solutions participates in E-Verify and will only employ individuals who are verified as legally authorized to work in the United States. This position is not eligible for visa sponsorship, currently or in the future. 
 
To learn more about our company, and the products and services we provide, please visit www.burtonmill.com. 

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