Customer Service Representative at Nesco Resource
Haines City, FL
About the Job
Customer Service Representative
Our client is seeking motivated, hardworking, and results-driven team members to join their growing organization. They attribute their success to a shared vision with their team, cultivating a supportive environment that fosters collaboration, open communication, and respect. If you're passionate about delivering exceptional service and thrive in a team-oriented atmosphere, we'd love to hear from you!
Key Responsibilities:
As a Customer Service Representative, you will play a pivotal role in supporting both internal and external customers. Your responsibilities will include, but are not limited to:
- Customer Service: Act as the primary point of contact for customer inquiries, ensuring prompt and professional communication.
- Sales Support: Collaborate with outside sales teams to support business goals and initiatives.
- Proposals and Quotes: Prepare and deliver display proposals, job quotes, and other pricing documents to customers.
- Order Management: Provide updates on order statuses and inventory availability to customers.
- Pricing and Inventory Inquiries: Address and resolve customer questions related to pricing and product availability.
- Technical Support: Assist customers with technical questions or concerns related to products or services.
- CRM Management: Utilize CRM to update records, add leads, and generate reports or queries as needed.
- Special Projects: Participate in special projects to support business initiatives.
- Team Support: Provide backup support for the customer service team to ensure seamless operations.
Qualifications and Skills:
To excel in this role, candidates should meet the following requirements:
- Experience:
- 3 years of experience in a similar customer service or administrative role.
- Education:
- Associate degree is preferred but not required.
- Skills:
- Exceptional multitasking ability to handle high volumes of calls and emails.
- Strong organizational and prioritization skills to manage workloads efficiently.
- Meticulous attention to detail and a professional, reliable work ethic.
- Excellent verbal and written communication skills.
- Proven ability to interact professionally with customers, employees, and vendors.
- Capability to work independently with a focus on accuracy and meeting deadlines.
- Proficiency with Office 365 tools (Outlook, Excel, Teams) is essential.
Work Environment and Benefits:
- Schedule: Monday to Friday, 8:00 AM to 5:00 PM.
- Workplace: Drug-free and smoke-free environment.
- Benefits Package:
- Comprehensive medical, dental, vision, life, and long-term disability (LTD) insurance.
- Generous paid time off (PTO) and paid holidays.
- Employer-sponsored retirement plan.
- Tuition reimbursement for continued education and professional development.
If you're a detail-oriented professional who enjoys working in a collaborative and dynamic environment, apply now to become a part of this forward-thinking team.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.