Customer Service Representative - Hagerstown Area - Ultimate Staffing Services

Ultimate Staffing is seeking a motivated Customer Service Representative for a great company in the Hagerstown, MD area.

Job Description: The Customer Service Representative will be responsible for providing excellent customer service and support. This role involves handling customer inquiries, processing orders, and resolving issues in a timely and efficient manner. The ideal candidate will have strong communication skills, a positive attitude, and the ability to work well in a team environment.

Key Responsibilities:

• Answer incoming customer inquiries via phone, email, and chat
• Process orders and handle billing inquiries
• Resolve customer issues and complaints with a high level of professionalism
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to ensure a seamless customer experience
• Stay up-to-date with product knowledge and company policies

Qualifications:

• High school diploma or equivalent required; Associate's degree preferred
• Proven experience in a customer service role, preferably in a similar industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in Microsoft Office Suite and CRM software
• Ability to work in a fast-paced environment and manage multiple tasks

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.