Customer Service Representative - Recruit4HVAC
Greenville, SC
About the Job
Customer Service Representative
A locally owned company that provides professional heating, air conditioning, and indoor air quality services across the Greenville area. We are a fast-growing HVAC company looking for someone with high energy to join a team of like-minded professionals.
The person in this role will need to be self-motivated, friendly and a master at problem solving. This role requires a positive, can-do attitude who always puts the client first. The ideal candidate will have exceptional communication skills and be well-versed in relationship building.
Work Location: Greenville, SC
Benefits: Benefits: Medical, Dental, Paid Time Off (PTO), Paid Holidays & Vacation, Short- & Long-Term Disability Insurance, Company Match IRA
Hours: 8:00am-5:00pm weekdays, (some overtime and weekends as needed)
Pay: $18.00 - $25.00 per hour
What you'll be doing:
- Provide fast, friendly, and professional customer service to clients.
- Manage customer concerns and work to resolve them efficiently and effectively
- Answer incoming calls, texts, and emails related to service, billing, and other departments
- Schedule service/estimate appointments in a timely manner
- Coordinate work approvals with various companies and homeowners
- Make outbound calls to book, confirm, and follow up on appointments
- Follow up on open invoices and estimates
- Maintain service plan database
- Follow up on offered plans and managing rollovers
- Manage administrative/operational projects and tasks as needed
- Backup for Dispatcher
- This position occasionally requires remote work on evenings/weekends during the busy season. Schedule will be on a rotation
Skills & Requirements:
- Strong professional written and oral communication skills
- Highly organized
- Proven track record of maintaining professionalism, composure and discretion
- High school diploma or equivalent
- 1+ years of experience in a customer support environment
- 1+ years of experience of administrative support
- 1+ in a fast-paced environment
- Strong Microsoft Office Skills (Word/Excel and Outlook)
- Aptitude for organization and recordkeeping
- Experience using ServiceTitan is a plus!
- Bilingual a plus!
***NO PHONE CALLS OR IN-OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE ***
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