Customer Service Representative - Greater Des Moines Area - RK Management Consultants, Inc. (RKMC)
Des Moines, IA
About the Job
Job Duties:
The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.
Common calls and emails include:
• General product questions, availability, compatibility
• Ag, Residential and Commercial Turf, and Golf product issues/complaints
• Warranty registration, and extended warranty coverage
• Out of warranty assistance
• Parts and publications lookups
• Loyalty Rewards programs
Job Requirements:
• Skills in interpersonal communications, negotiation, and conflict resolution.
• 6+ months experience with customer service / support experience.
• High comfort level and experience with consumer software applications.
• Strong computer and troubleshooting skills.
• Ability to work support hours and occasional holidays to support the business.
Pay Rate: $17 - $18 per hour
The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.
Common calls and emails include:
• General product questions, availability, compatibility
• Ag, Residential and Commercial Turf, and Golf product issues/complaints
• Warranty registration, and extended warranty coverage
• Out of warranty assistance
• Parts and publications lookups
• Loyalty Rewards programs
Job Requirements:
• Skills in interpersonal communications, negotiation, and conflict resolution.
• 6+ months experience with customer service / support experience.
• High comfort level and experience with consumer software applications.
• Strong computer and troubleshooting skills.
• Ability to work support hours and occasional holidays to support the business.
Pay Rate: $17 - $18 per hour
Source : RK Management Consultants, Inc. (RKMC)