Customer Service Representative - Uptown Animal Hospital

Our Culture:

Uptown Animal Hospital is a growing General Practice and Urgent Care Hybrid facility in the beautiful city of Gig Harbor. We are open seven days a week and are an AAHA accredited facility.  Our team is a compassionate group of veterinary professionals that include Urgent Care and General Practice veterinarians, Licensed Veterinary Technicians, Veterinary Assistants, Kennel assistants and Customer Service representatives who work as a cohesive team, providing quality, compassionate care to the surrounding communities because they love what they do and have fun doing it.  Our clients are loyal, and we boast a high retention rate in our general practice as well as providing urgent care services, should the need arise. We are a full-service hospital providing in-house diagnostics, digital radiology (including dental), ultrasonography, an onsite pharmacy and a state-of-the-art surgical suite. We also provide a feline only waiting area and exam room to limit the stress to our feline patients.  Our lobby provides ample space for our human clients, making them as comfortable as possible during their visit. 

Requirements:

• General understanding of veterinary medicine

• Great attitude with a desire to work

• Desire to exceed client expectations of service

• Excellent organizational, analytical and customer service skills

• Strong attention to detail

• Strong written and verbal communication skills

• Responsible, honest and accountable

Essential responsibilities include but are not limited to:

• Assisting clients with basic questions regarding pets' health

• Schedule and confirm appointments

• Securing and updating records from appointment, including uploading imaging and lab work.

• Gather all records needed for appointments

• Collect and process payments in person, over the phone and online and assist in discharging clients.

• Make sure examination rooms, lobby and front desk are kept clean and presentable at all times

Benefits:

• 401(k) with employer match

• Medical, Dental and vision insurance

• Employee discount

• Life insurance

• Paid time off

• Professional development assistance

And Much More!

Check out our website at uptownvet.com and send us your resume!