Customer Service Representative at ComTech Services Inc

IT Customer Service Representative, ComTech Services Inc is a worldwide onsite IT support partner. We work with multiple enterprise partners supporting their onsite hardware and software needs. 

Employment Type: Full Time – in office Germantown, MD
8:30 am - 5:00 pm 
This is not a remote position

Duties include but are not limited to for multiple clients:

• Making & receiving phone calls
• Answering emails in a timely fashion
• Assigning technicians to service tickets 
• Work in tandem with sales and operations team
• Utilizing proprietary software
• Organization of day to day assignments

ComTech will provide you with training of our proprietary software. If you do not have experience in typing and prefer not to be on the phone, this will not be a good fit for you. 

Job description and duties may change as contracts require.

Benefits: 401 K, Insurance