Customer Service Representative at Serco Manufacturing

CUSTOMER SERVICE REPRESENTATIVE

Responsibilities include entering Sales Orders in a timely manner, into our JobBoss ERP system.  Acting as a liaison between customers and our company managers/owner.  Position is responsible for assisting with orders, accounting questions, billing and other queries.

Primary responsibilities:

• Answer telephones and email in a professional manner to receive orders from customers and verify order information.
• Greet customers warmly, handle basic questions and route technical and sales questions to others if they arise.  Follow up with customer questions.We are looking for someone who is self-motivated to keep our customers happy.
• The position should be the person to receive orders from assigned customers and make the job router instructions for the shop (from electronic templates.)
• They will process all receiving documents for orders placed with the company.
• Help to compile reports for production manager for new orders and the existing sales orders by ship date for him to schedule production. 
• Participate in production meetings to verify what product lead times are on time, and if an order will be late, you can politely let the customer know. 

Skills required:

Complete and Extensive MRP Experience Preferred

Knowledge of General Accounting Skills a plus

Experience in JobBoss a plus but not required

Fabrication knowledge is a plus but not required.

We are looking for a person with a professional work ethic and team member who is focused on work.

Compensation is Negotiable based on experience.  Includes holidays, vacation, health insurance, a 401K plan and more.