Customer Service Representative - Fix-It 24/7
Garland, TX
About the Job
Are you looking for a fun energetic place to work?
About us
On Time Experts delivers excellent plumbing, heating, and air conditioning repairs and upgrades throughout the DFW area. We take pride in providing our customers with world-class service.
On Time Experts strives to have an upbeat and fun work environment. Music playing from the overhead speakers, occasional dance sessions, complimentary coffee bar, and catered lunches when sales goals are met, monthly company rally meetings. These are just some of the regular perks of working with On Time Experts. We are looking for energetic, social, charismatic, and motivated individuals who like talking to and helping people. Come be a part of a team that supports each other and has fun while at work. You have this knack for taking care of people. Thinking of everything they'd need to feel comfortable, down to the tiniest details. Even when a million things want your attention, your voice is sweet and attentive to the one person you're talking to. Most people don't realize that your secret is your incredible organizational skills. We need your skills to listen to the needs of our customers and dispatch the perfect tech for each problem. You'll be making people happy all day. Letting your blazin' fast typing fingers work their magic to keep people supplied with perfect communication.
Shift Available:
WANT TO WORK WITH THE MOST EXPERIENCED AND DYNAMIC CALL CENTER TEAM TO HELP OUR AIR, PLUMBING TEAM?
Benefits
- Medical insurance
- 401k
- Dental, life insurance, STD, Accident policy, etc.
- 1-week Paid vacation
- 6 Paid Holidays
- 1 PTO day for your birthday
Responsibilities:
- Wow Customers through exceptional service on incoming calls.
- Wow Customers through exceptional service Outbound - to existing customers (no cold calling)
Required Skills
- High school diploma or equivalent
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- MUST BE ABLE TO PASS A BACKGROUND AND DRUG SCREENING
Benefits
- Medical insurance
- Dental, life insurance
- 401k
- company uniform shirt
- 1 week of Paid vacation
- 6 Paid Holidays
- 1 Floating Holiday to use during your Birthday month
Job Type: Full-time
Pay: $$15.00 per hour PLUS monthly bonus up to $2,500 a month