Customer Support Specialist - Spherion

Spherion Gainesville, FL has a client looking for a Customer Support Specialist to serve as first contact to provide technical support for a fiber optic telecommunications call center at their Gainesville, FL facility. Let's get to work.

Possible temp to hire position. Two positions open a FT 40hr/wk and Part-time 24hr/wk
Gainesville, FL
Schedule: FT & PT, various shifts from 7am - 11:30pm, Hours may include weekends and holidays. After training days (Tues.,Wed. and Thurs.) the PT shift will be 3pm - 1130pm
Salary: $21.59/hr
Please email resumes to: Lou Carlton - loucarlton@spherion.com

Responsibilities:
- Analyze and provide solutions uniquely suited to individual customers
- Provide customer technical support for troubleshooting password resets, ticket routing, switches, routers, etc..
- May analyze customer contracts and services
- Other duties as assigned

Working hours: 7:00 AM - 11:30 PM

Skills:
- Able to work on multiple monitors
- Ability to multitask and be flexible
- Excellent communication skills both written and verbal

Education:
High School

Experience:
4-7 years

Qualifications:
- High School Diploma required
- 3+ years of experience in customer service and IT help desk experience.
- Sharp analytical and mathematical skills
- Basic knowledge of or ability to learn billing and records policies and procedures
- Working knowledge of computers and relevant software including, but not limited to, MS Word, Excel, Outlook, Internet Explorer and SAP
- Candidates who have utility billing, accounting and finance experience highly preferred


Are you ready to start your next career? Please apply online at https://www.spherion.com/apply/75796/ or call us at 352-378-2300 to inquire about our job opportunities.
We offer Medical, Dental, 401(k) and bonuses! We pay weekly!
Spherion Gainesville, FL is a drug free workplace.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).