Customer Service Representative - Full Time - Mela Group

The Customer Service Representative is an essential part of MELA Group's Customer Service and Sales team. The primary goal of the Customer Service Representative is to consistently provide a high level of support and experience to the team in order to maintain clients, generate revenue, grow the client base, and grow the company.

Who you will be working with: Our Customer Service Representative team is the face of our clients to their customers, and we want their support experience to set new standards, just like our clients’ products do. Our Customer Service Representative team cares for customers by solving problems and scaling solutions, incubating new products and promotional packages, and sharing feedback with the rest of the office to influence company development.

About our Team: Our company culture and team camaraderie that MELA Group has built together cannot go unnoticed. We continue to foster our professional and personal relationships in and out of the office. To name just a few we participate in team get-togethers such as bowling, paintball, kickball, and movie night.

Philanthropy is an extremely important part of our culture. Our community here at MELA Group gives back on an abundance of different platforms; whether it’s a small act or a large act of kindness, it is truly the way to provide hopefulness and to see differences in our world. Outreach is a normal part of MELA Group’s mission, however, during the holidays we make sure those without never go without.

Key Duties and Responsibilities:

• Manage and service existing customer relationships
• Answer all potential customers questions in a professional manner
• Always operate with the highest degree of urgency and care; remembering we are the face for our clients and the services they provide
• Be a problem solver – find creative solutions to issues and execute quickly
• Provide expertise, support and hands-on assistance in all realms of the sales process, making sure customers receive the products that they want, when they want, how they want
• Highlight issues and identify opportunities by utilizing the tools provided within our company

Experience and Skill Requirements:

• Must have tremendous organizational skills and be able to handle multiple tasks in a fast-paced environment
• Must demonstrate superior customer service in the office and working in the field with our potential new leads
• Must have strong written and verbal communication skills
• The successful candidate must be highly motivated, be willing to take initiative, have a positive attitude and exhibit a strong work ethic to further advance within our company
• Must show the ability to engage and interact with individuals in a professional manner

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