Customer Service Representative - IDLife Corporate

Job description

SUMMARY: The Customer Service Representative, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

POSITION

Hiring for shift 10 AM-7 PM Monday-Friday

Training will be 8 AM-5 PM (for at least 3-4 weeks)

• During training, you will need to be in the office every day until it is complete

Hybrid Schedule

• Once released from training you will be able to participate in the Hybrid Schedule
• You are required to be in the Corporate Office in Frisco, TX 2 days out of the week. The rest of the days you can work from home

DUTIES AND RESPONSIBILITIES

• Handle inbound support calls & customer emails related to products and services
• Handle customer inquiries and complaints to ensure customer satisfaction
• Provide information about the products to ensure customer clarity & understanding
• Troubleshoot and resolve product issues and concerns related to orders
• Accurately research customer support requests issues & ensure accurate responses
• Document all call information and update customer records based on interactions
• Handle inbound call volume with proper soft skills to ensure a high level of customer support
• Develop and maintain a knowledge & understanding of the compensation plan
• Stay current with system/product information, changes, and updates to ensure proficiency
• Follow HIPAA guidelines when handling customer information

Qualifications:

Education, Experience, Skills, and Knowledge

• High school diploma or equivalent required
• Previous experience in customer service
• Ability to build rapport with nationwide customers
• Ability to prioritize and handle daily tasks
• Ability to work in a fluid work environment & handle business-related change
• Positive and professional demeanor
• Effective listening and communication skills
• Ability to handle & develop a working knowledge of all software applications
• Excellent written and overall grammar
• Comfortable working in a team-orientated environment
• Proficient with Microsoft Word, Excel, PowerPoint & Outlook
• Previous call center experience would be beneficial