Customer Service Representative - Tegra Medical

Tegra Medial is looking for a Customer Service Representative to join our sales & marketing department. The Customer Service Rep for the Quick Wire & Tube (QWT) business owns the entire process (outside of Operations) from basic quoting to shipment of product and customer relations.

ROLE AND RESPONSIBILITIES
• Order Entry via Web Store and all other communication channels
• Responding to Customer Inquiries
• Receive, review and generate Basic Quotes, including customer drawings, specifications and inspection plans to determine product manufacturability within the QWT business
• Enter Repeat orders as requested to support QWT team
• Contact customer with issues / questions that occur during manufacturing and negotiate possible solutions
• Generate router/work instructions for purchase orders resulting from quote
• Manage orders, make order changes, meet with operations/scheduling regarding job issues, communicate with Accounting regarding credit issues, inform customers of late jobs, handle customer expedites/de-expedites requests, initiate customer complaints/RMA#’s, send daily notifications to customers with shipping information and follow orders to ensure on-time delivery
• Work with Sales team in resolving customer issues if applicable
• Enter new customers into system
• Assist Customer Care Team for coverage, call center inquiries, order entry and job launch processes as required
• Switchboard coverage as needed
• Additional duties and responsibilities as required which could be customer related or project based

QUALIFICATIONS AND EDUCATION REQUIREMENTS
A minimum of three (3) years related experience in a customer service setting that includes order entry and return processing. Limited supervision (must be highly autonomous; displays independence). Customer Service (QWT) roles includes aspects of basic quoting with the ability to learn how to read blue prints, drawings, and specifications. Very strong oral and written communication skills are required. Experience working with spreadsheet and word processing programs is essential. Good work habits, strong workmanship and a positive attitude are required. College Degree preferred but not required.

PREFERRED SKILLS
Experience in medical device manufacturing (ISO 13485), aerospace, machinery, or metals desired.

We offer great benefits…

• Health, Dental, Vision and Rx insurance
• 401(k) contribution with Safe Harbor
• HSA and FSA spending accounts
• Apprenticeship programs and Tuition reimbursement
• Referral bonus program
• Company paid Life insurance and AD&D
• Short and Long term disability
• Vacation and Sick days
• 10 paid Holidays
• Employee assistance program
• Pet Insurance
• Profit sharing program
• Performance Bonus for eligible positions

As a proud contributor to the robust, growing medtech industry Tegra Medical offers a pathway to well-paying, long-term careers. We are a contract manufacturer to some of the biggest, most well-known names in the medical device field and are renowned for our ability to tackle the challenging devices our competitors can’t handle. Headquartered in Franklin, MA, other locations include Dartmouth, MA, Hernando, MS, Costa Rica. Tegra Medical is a member of SFS, which is based in Heerbrugg, Switzerland.

Tegra Medical is an Equal Opportunity Employer

M/F/D/V