Customer Service Representative - Investors Heritage

Investors Heritage

Investors Heritage, headquartered in Frankfort, Kentucky is the largest national life insurance company domiciled in Kentucky. We have been nationally recognized as one of the fastest growing life insurance companies in the United States and are looking for high-quality candidates to join our team to help support this growth.

We are seeking a Customer Service Representative to support our Policy Services team. A qualified candidate must be able to work both independently and as part of a team, be customer focused, detail oriented and able to work quickly and accurately in a deadline driven environment. Specific responsibilities may include but are not limited to:

Job Responsibilities:

• Manage inquiries, resolves service problems, documents customer requests, and finalize policy adjustments
• Processing transactions for multiple lines of businesses, systems and products
• Assist clients by phone and written correspondence including email
• Research and interpret life and annuity policies
• Organization of print, fax and email paperwork
• Scanning of documents to electronic image system
• Other duties as necessary

Qualifications:

• Two years of college level studies or at least two years of customer service experience
• Excellent communication (verbal and written) and interpersonal skills
• Unparalleled customer service orientation
• Strong attention to detail
• Ability to work both independently and collaboratively in a growing business
• Ability to take on new tasks as needed
• Strong skills with Microsoft Office
• Detail oriented and able to prioritize tasks
• Demonstrates initiative and persistence
• Able to exercise independent judgment
• Commits to satisfying internal and external customers
• Delivers clear, effective communication and commits to understanding others

Company Benefits include:

• Health, dental, life and long-term disability insurance
• 401(k) plan
• Paid Time Off
• Paid holidays
• Bonus Program