Customer Service Representative - Corvel
Fort Worth, TX
About the Job
Description
The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Answer phone calls, return phone calls
- Answer emails from clients, providers and internal referring offices
- Review previous history of the provider in MedCheck, Scheck and SalesCloud
- Consult with Supervisor or other departments to clarify answers to inquiries
- Contact provider to discuss findings at the appropriate level
- Maintain reports and spreadsheets as needed
- Requires punctual and consistent attendance
- Additional duties as assigned
KNOWLEDGE & SKILLS:
- Knowledge of Workers Compensation fee schedules and regulations
- Effective oral, and written and communication skills
- Good organizational skills and ability to multitask
- Detail Oriented
- Proficiency with Microsoft applications
- Medical terminology and coding knowledge
EDUCATION/EXPERIENCE:
- High school diploma or equivalent
- Customer service experience working in the Managed Care and Benefit Administration industries
CERiS, a division of CorVel Corporation, a certified Great Place to Work® Company, offers incremental value, experience, and a sincere dedication to our valued partners. Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.