Customer Service Representative - FXI Inc

Building our Future Together. FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial, Home & Office, Healthcare, and Transportation markets. We have made it our mission to provide tailored solutions that delight our customers and consumers. With our corporate headquarters, high-tech research and development facility, and multiple manufacturing locations in North America, FXI has built a culture of innovation and achievement that is recognized by customers, suppliers and peers. Our products include finished goods, sub-assemblies, services, and raw materials for OEMs, fabricators, and retailers. You will find FXI’s foam innovations inside, around, and under yourself in countless applications. Everywhere foam goes, FXI’s innovations lead the way! Won’t you join us?

• Receive customer orders by telephone, fax, and other electronic means and enter data
• Discuss delivery times, issues and handle customer concerns
• Create sales order numbers for orders and communicate with customers
• Communicate and distribute orders to production and shipping
• Create shipping papers for shipments
• Contact and dispatch drivers for shipments; posting time in and out for each shipment
• Keeping log of drop trailers and shipments
• Keep records of customer interaction and transactions, recording details of inquires, complaints and comments as well as actions taken.
• May work on special projects/assignments upon request.

• To perform this job successfully, an individual must be able to perform each principal job duty satisfactorily.
• Proficient in Microsoft Office
• Excellent data entry skills a must
• SAP experience desired
• Proficient in English with excellent verbal communication and written skills

Benefits Summary:

We offer a competitive salary and an excellent benefits package, including medical, dental and vision insurance, basic and optional life insurance, short- and long-term disability protection, a 401(k) plan with company match, tuition assistance, paid family bonding leave and flexible spending accounts.

Our Commitment to a Diverse Workforce:

FXI is an Equal Opportunity Employer. FXI does not discriminate in employment matters on the basis of race, color, religion, gender identify or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or based on any individual’s status in any group or class protected by applicable federal, state, or local laws. We support workplace diversity. We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

FXI is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at FXI via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of FXI. No fee will be paid in the event the candidate is hired by FXI as a result of the referral or through other means.

For applicants based in the following states: CO, CA, NY, & WA: Please reach out to our Talent Acquisition team, fxitalentacquisition@fxi.com for additional salary information on this role.