Customer Service Representative - Daubert Chemical Co. Inc.

In business since 1935, Daubert Chemical Company is a profitable, family-owned specialty chemical manufacturer located near Midway airport and a market leader in the products we sell to our end users and distributors. We are seeking an experienced Customer Service Representative (CSR) in the plant office. The CSR functions as the primary liaison between the company, sales, and its customers from placement of PO to order entry to shipment of orders. The successful candidate will be responsible for entering orders and communicating order status to customers, sales, scheduling and shipping; providing accurate product and shipping information and resolving customer's issues; processing credit memos and documentation as required. This position will also be trained as a backup to the planning and coordination of production schedules and assist with invoices, inventory, data entry, and calculations.

Essential functions:

• Ensure that all facets of the order fulfillment process,  including entry of sales and sample orders with accurate notes and codes, is being completed and communicated in a timely manner.  
• Communicate order confirmations, changes and cancellations to both customers and internal team members.
• Acts as a liaison between customers, scheduling, shipping, and sales departments regarding sales orders to ensure timely delivery to customers.
• Review plant delivery schedules versus requested dates and resolves any conflicts by proactively  tracking and communicating any changes and potential issues.  
• Troubleshoot and resolve customer concerns by taking appropriate action to ensure customer satisfaction with efficiency and in a timely manner.
• Thoroughly document and update customer records based on interactions. Accurate file maintenance is a must. 
• Other related duties, as assigned

Qualifications:

• 2-3 years of experience in order to cash customer service role is required; industrial and/or manufacturing customer service experience is preferred overall. 
• High school diploma/GED is required; some college coursework is desired.
• Positive, helpful phone skills are essential to ensuring good communication and rapport during each customer and internal interaction; respond to inquiries by any method with professionalism.
• Ability to problem solve, prioritize and multitask is essential.
• Excellent written and verbal business communication skills.
• Proficient in MS Office is required, including Outlook email and Excel.
• Ability to learn company’s software to be productive and efficient; CRM database experience, e.g. SalesForce, is a plus.
• Strong mathematical skills to calculate weight and volume conversions as needed.

BENEFITS

• BCBS of Illinois Medical & Dental, plus Vision Service Plan. 
• 401(k) Savings Plan generous bi-weekly Company Match
• Paid time off, plus 11 annual Holidays 
• Disability, Family, & Military Leave
• Life Insurance (Whole & Term), Identity Protection and more!

Relocation assistance is not available. Must be authorized to work in the U.S.

Equal Opportunity Employer: Minority/Female/Disability/Veteran.

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