Customer Service Representative - JBL Resources

The experienced Customer Service Representative will be responsible for ensuring that sales representatives, project managers, and customers receive top-notch service by managing various pre and post-sales, as well as pre and post-installation functions.
Our Client, a Fortune 500 Medical Device company, is recognized as one of the “World’s Best Workplaces” and a “Best Workplace for Diversity” by Fortune Magazine! This company has climbed to the top, gaining a reputation for both excellence and satisfaction and is hiring individuals who are self-motivated, results driven, and take pride in the impact their work has on patients and healthcare professionals.

Job Responsibilities

• Generating and analyzing team huddle metrics to ensure the team complies with service level agreements.
• Collecting cross-functional feedback, relaying it to the team, and devising a plan for improvement.
• Participating in third-party purchase order processing and invoicing.
• Utilizing CRM and ERP tools for entering and booking small parts, capital, repair, and return orders.
• Ensuring accuracy as the front line for data entry, including rectifying incorrect or subpar data submissions.
• Troubleshooting the quoting tool for sales representatives if there are discrepancies in quote pricing or customer information compared to customer-provided documentation.
• Identifying incorrect information when booking using the CRM tool and updating it alongside the necessary teams.
• Reviewing and researching incoming parts orders identified as RMAs and advising on the needed part number(s).
• Assisting in receiving returned products into the returns inventory.
• Coordinating the shipment of parts to meet customer needs and resolve field issues.
• Coordinating pickups with customers, project managers, sales representatives, and tech support.
• Providing price and product availability information to customers and sales representatives.
• Offering product information, which may include providing technical assistance.
• Furnishing information on the status of equipment returns, sales orders, delivery schedules, and more.
• Researching problems or questions for customers, sales force, project managers, or operations personnel, which may involve reviewing customer files, existing orders, and consulting with other employees and/or customers.
• Covering as the front line of the building when the receptionist is absent.

Qualifications

• High School Diploma required, Bachelor’s Degree preferred.
• Minimum 2 years’ Corporate Customer Service experience.
• ERP experience required, SAP and Salesforce highly preferred.
• Call Center experience preferred.
• 1 year of Excel experience.
• NO C2C CANDIDATES

Interested Candidates please apply on our website at https://jobs.jblresources.com.
For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
**JBL is an Equal Opportunity Employer and E-Verify Company