Customer Service Representative - Yellowstone Local

Yellowstone Local is proud to represent Davis Heating & Cooling – The New Jersey Experts in Heating & Cooling Services.

Are you ready to turn your passion for helping people into a rewarding career? Davis Heating & Cooling is on the hunt for a dynamic Customer Service Representative (CSR) who knows how to put customers at ease with exceptional service and a friendly attitude. If creating memorable experiences and supporting a team-driven environment speaks to you, you could be our next CSR superstar.

What’s in it for You?

• Competitive Pay: $18–$25 per hour
• Health Benefits: Medical, dental, and vision plans with low co-pays and deductibles
• Retirement: 401(k) with a 5% company match to help secure your future
• Paid Time Off: Because we value your well-being and work-life balance

Why You’ll Love it Here

Davis Heating & Cooling isn’t just a place to work; it’s a place to grow. We care about doing things right, value each team member’s contributions, and foster an environment where new ideas thrive. Expect recognition for hard work, and access to professional growth opportunities that can take your career to new heights.

Your New Role

As a Customer Service Representative, you are the welcoming first point of contact for our customers, embodying the Davis Heating & Cooling promise of quality and care. Your responsibilities include:

• Scheduling and managing service appointments with precision
• Creating a positive “WOW” experience for each customer
• Communicating clearly with technicians, warehouse staff, and customers alike
• Making outbound calls to ensure schedules are organized and optimized
• Documenting and managing sales leads to support business growth
• Submitting warranty, rebate, and other information accurately and promptly
• Attending team meetings and training to stay sharp and informed

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Must pass a background check
• Drug-free, with the ability to pass new-hire and random screenings
• Leadership skills and the ability to support and mentor others
• Proficiency with Microsoft Word, Excel, and record-keeping software
• Commitment to ongoing training and professional development
• Excellent written and verbal communication skills

Davis Heating & Cooling is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.