Customer Service Representative - TEKsystems

Position Title: Patient Care Coordinator

Work Hours:



+ Monday to Thursday: 8:30 AM to 5:00 PM


+ Friday: 8:30 AM to 4:30 PM



Overview: We are seeking a Patient Care Coordinator who is patient, friendly, and outgoing. The ideal candidate will handle a variety of tasks including managing incoming and outgoing calls, walk-in appointments, filing, taking prescriptions, verifying insurance, and calling doctor offices to verify appointments. A significant part of this role involves insurance verification, which requires navigating various insurance portals and programs.

Essential Job Duties:



+ Attendance and Punctuality: Adhere to punctuality and dependability policies.


+ Communication: Answer incoming calls and maintain open communication with patients, referral sources, and corporate and branch offices in other territories. Verify the caller's location to transfer calls appropriately.


+ Patient Registration: Schedule and register patients promptly and courteously, ensuring accurate and complete patient documentation.


+ Software Use: Learn and use the software.


+ Insurance Verification: Verify insurance information and process orders in the system, maintaining a current status on orders.


+ Order Processing: Handle outbound calls to customers to process orders, which can take anywhere from 30 to 120 days.


+ Multi-tasking: Manage a high volume of calls and multi-task effectively in a busy office environment.



Work Environment:



+ The office sees over 50 patients a day and receives a high volume of calls, requiring strong multi-tasking abilities.


+ The current Patient Care Coordinator is struggling with processes, so adaptability and problem-solving skills are essential.


+ The office serves a geriatric population with Medicare Advantage and Commercial benefits.


+ The environment is family-oriented, fostering a supportive and collaborative atmosphere.



Dress Code:



+ Business casual attire is required.


+ Dark blue scrubs are acceptable.



Qualifications:



+ A medical background is highly preferred but not mandatory.


+ Strong communication and listening skills, both in person and over the phone.


+ Excellent reading comprehension.


+ Ability to demonstrate problem-solving abilities independently with minimal assistance.


+ Comfortable working with diverse clientele.


+ Willingness to ask questions, collaborate with staff members, and maintain a positive attitude.



Preferred Traits:



+ Candidates should be patient, friendly, and outgoing.


+ Ability to learn and apply new skills effectively.


+ Team player with a positive attitude.



Pay and Benefits

The pay range for this position is $18.00 - $22.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Ferndale,MI.

Application Deadline

This position will be accepting applications until Jan 24, 2025.







About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.