Customer Service Representative - Thornton & Grooms Inc
Farmington Hills, MI 48335
About the Job
Thornton & Grooms is more than a workplace; we are a dynamic community committed to unlocking your full potential. Join a culture that values continuous professional development, integrity, and collaboration. A place where core values are more than just words on a wall, but the principles we live by. We understand a healthy balance is essential to our employee’s well-being and success. This is why we offer comprehensive benefits and no on-call for our field professionals. Our people don’t just work here; they thrive here. Thornton & Grooms. Trusted & Guaranteed since 1937.
More About the Position:- Fills the 3-day board by converting inbound customer calls into appointments for our field staff
- Consistently hits a raw inbound booking rate
- Have an average handle time of 3-6 minutes
- Onboards at least one customer per day into our Home Care Club
- Actively participates in ongoing training through T&G, meetings, and company events
- Handles different communication methods with customers (ie. emails, chats, voicemails and live phone calls)
- 1+ years of customer service or post high school educational experience
- A passion and drive to explain, present, and honestly provide options to customers
- Ability to work specific schedule they are assigned
- Ability to come into the office for working hours
- Ability to pass the prescreening requirements: Including a 9-panel drug test and background check
- PTO, community service days, and additional Wellness PTO
- Excellent medical, dental, vision, and life coverage; HSA match up to $1,200 in 1st year
- 1:1 match on retirement savings (up to 3.5%), Quarterly Profit Sharing
- Free Home Care Club Plan and 50% discount on the services we provide
Stop by for an onsite interview:
Every Friday, at 9 am
Every Monday at 3pm
Please arrive at 24501 Hallwood Ct Farmington Hills, 48335. This building is the first building you will see with the Thornton and Grooms trucks. We do have two buildings.
Parking: Please park in one of our two building lots only. We have signs indicating where the addition parking is along the tree line faces away from Halsted (behind the skating rink), where our trucks are. If you are unsure, please ask one of our staff members when you enter the building and they will guide you on where to park.
Plan to be here around 1 hour, we will give an overview of the company, a tour, and on-site interview with a hiring manager.
Check out our reviews at the link: Learn More About Our Company | Thornton & Grooms (thorntonandgrooms.com)