Customer Service Representative - Thornton & Grooms Inc

Introduction:Are you a people person with the ability to problem-solve? Do you thrive in fast-paced environments and enjoy providing top-notch service to customers?Look no further than Thornton & Grooms – a company dedicated to empowering individuals like you to reach their full potential.Why Join Thornton & Grooms?:

Thornton & Grooms is more than a workplace; we are a dynamic community committed to unlocking your full potential. Join a culture that values continuous professional development, integrity, and collaboration. A place where core values are more than just words on a wall, but the principles we live by. We understand a healthy balance is essential to our employee’s well-being and success. This is why we offer comprehensive benefits and no on-call for our field professionals. Our people don’t just work here; they thrive here. Thornton & Grooms. Trusted & Guaranteed since 1937. 

 

More About the Position:

• Fills the 3-day board by converting inbound customer calls into appointments for our field staff 
• Consistently hits a raw inbound booking rate
• Have an average handle time of 3-6 minutes
• Onboards at least one customer per day into our Home Care Club
• Actively participates in ongoing training through T&G, meetings, and company events 
• Handles different communication methods with customers (i.e. emails, chats, voicemails and live phone calls)

What Does It Take?:

• 1+ years of customer service or post high school educational experience  
• A passion and drive to explain, present, and honestly provide options to customers  
• Ability to work specific schedule they are assigned  
• Ability to come into the office for working hours
• Successful completion of a 9-panel drug test and background check

What Benefits Can You Look Forward To?:

• Paid community service and wellness days   
• Excellent medical, dental, vision, and life coverage (with HSA matching options)   
• 1:1 match on retirement savings (up to 3.5%)   
• Free Home Care Club and 50% discount on the services we provided