Customer Service Representative (Fairfield, NJ) - Vantage Specialty Chemicals

Position Summary

The Customer Representative ensures that customers are provided best in class customer support, representing a seamless customer experience, with a focus on proactive customer communication and ‘white glove’ service to delight our customers. Key area of focus will be promptly entering incoming purchase orders and supporting sales representatives. Additionally, they will follow up on deliveries and inventories, and responding to customers within the service agreements. Work under the guidelines established for the region or Business Unit and actively participate in the search for process improvement in conjunction with the Customer Care Lead and Customer Care Manager.

Essential Duties And Responsibilities

Key responsibilities include, but are not limited to the following:

• Promptly enter purchase orders to meet or exceed the agreed to service levels.
• Partner with Customer Care Leads to guarantee Achievement of service level agreements.
• Ensure order entry, order tracking and delivery are on track and orders are completed in full, providing customers with status updates throughout the process.
• Identify gaps in customer care processes and partner with customer experience team to resolve.
• Ensure actions align with AAT strategy.
• Escalate issues as they arise in a timely matter to ensure agility and responsiveness.

Note: The duties listed above are not all inclusive and may be subject to periodic updating or revision.

The Ideal Candidate

Desired Background

• 1-2 Years of work experience.
• Interest to develop a career on a chemical costumer care area.
• Bachelor’s degree required.

Knowledge, Skills & Talents

More specifically, we would seek the following attributes and competencies for the position:

• Excellent verbal and written communication skills.
• Strong problem-solving and analytical reasoning skills.
• Ability to work under pressure and successfully handle multiple priorities.
• Utilizes data (KPIs) to drive business results.