Customer Service Representative - Ciocca Automotive

***WORK FOR THE LARGEST PRIVATELY HELD AUTOMOTIVE DEALER GROUP IN THE TRI-STATE AREA!***

Ciocca Collision of Ewing for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing top-notch service and support. You will handle inquiries, resolve complaints, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to problem-solve under pressure.

Schedule: Monday-Friday; Day-Time Hours; Full Time

Why choose Ciocca Automotive?

• Proven career path, promotional opportunities
• 52 dealerships, 25 brands and 18 collision centers throughout PA/NJ (& growing!)
• Service & parts discounts
• World class training
• Volunteer and community service opportunities
• Employee engagement events
• 401(k) Retirement Plan (with employer match)
• Employee Referral Bonus Program
• Paid Holidays & Paid Time Off
• Employee Assistance Program
• Medical, Dental, Vision, FSA, HSA plans
• Disability, Life, Accident, Critical Insurance

Responsibilities include but are not limited to:

• Serve as the primary point of contact for customers, answering their inquiries and providing exceptional service
• Resolve customer complaints using a calm and empathetic approach
• Identify and escalate priority issues to the appropriate team members
• Maintain accurate and up-to-date customer information in the database
• Collaborate with other team members to achieve departmental goals and improve overall customer experience
• Follow company policies and procedures to meet service level agreements
• Stay up-to-date with product knowledge to effectively address customer needs and provide appropriate solutions
• Recommend process improvements to enhance efficiency and customer satisfaction

Qualifications include but are not limited to:

• High school diploma or equivalent; associate's degree or higher is a plus
• Proven experience in a customer service role, preferably in a fast-paced environment
• Excellent verbal and written communication skills
• Ability to handle difficult customers in a professional and courteous manner
• Proficient in using customer service software, CRM systems, and Microsoft Office
• Bilingual proficiency in a second language a plus
• Knowledge of industry-specific customer service practices
• Familiarity with customer service metrics and KPIs

With 18+ collision centers and growing, there are many opportunities for advancement.

Ciocca Automotive is an Equal Opportunity Employer. Employment is contingent upon completion of a background check and a negative pre-employment drug screen.