Customer Service Representative --Eurofins - Eurofins PSS Insourcing Solutions, LLC

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

The Customer Service Representative receives sufficient authority from, and is accountable to the customer service manager or appointed designate, for the successful completion of assigned duties and responsibilities and has the authority to take action necessary to carry out the duties and responsibilities of this position. 

The Customer Service Representative has authority to identify the occurrence of departures from the quality system or from the procedures for carrying out sample registration and reporting, so long as such action does not deviate from established company guidelines, is consistent with sound business or technical judgment, and follows the practices of the laboratory.

Responsible for all routine communications between the customer and the laboratory from initial customer account processing to invoicing for services rendered.

Processing of customer administrative information necessary for business operations.

Clarification of client’s requests for services and, if necessary, referring such requests to the manager of laboratory operations.

Checking on sample progress to ensure that reporting deadlines are met.

Validating sample administrative information prior to reporting of results and maintenance of files that permit proper documentation of the samples.

Generation of sample test report results according to the requirements of laboratory policy.

Communicating approved results to the customer according to predetermined customer requirements.

Generation of customer invoices, which accurately reflect services performed.

• HS degree at a minimum, bachelor's preferred
• Significant MS Office proficiency and comfortable working on computer
• Successful, persuasive communicator across all levels of the organization, synthesizing key fact-based messages at the executive level, to provide timely, appropriate, clear decisions and recommendations
• Detail-oriented with effective communication skills
• Responsive problem solver and action-oriented.
• Self-Motivated and leader of initiatives
• Strong analytical skills
• Proficiency in capturing customer and business requirements
• Strong time management skills
• Strong interest in IT Solutions and related area
• Demonstrates ability to identify opportunities to change things for the better, within her/his area of responsibility, and takes ownership.

Position is Full-Time, Monday- Friday 9am- 5:30pm with additional hours, as needed. 

Candidates currently living in a commutable distance to New Orleans, LA. are encourage to apply.  

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

All your information will be kept confidential according to EEO guidelines.

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.