Customer Service Representative - Escalations Team at Medline Industries - Transportation & Operations

Job Summary

Under direct supervision, provide customer service support to customers and sales representatives.

Answer incoming calls from members with inquiries on product orders, assist navigating member portal, resolve member concerns.

Job Description

Responsibilities:

• Respond to routine and some non-routine, more complex customer service inquiries and problems via telephone.

• Maintain record of calls and note customer's records as necessary to maintain consistency in service.

• Place orders, track shipments, and ensure orders are shipped on-time. Follow-up with customers as needed to get clarification on orders.

• Enter data from customer service in regards to previously placed orders, locating account numbers, and identifying customer’s rush order needs.

• Review customer's service needs and refer to other service departments for follow up as needed.

Qualifications:

Education:

• High school diploma or equivalent.

Certification / Licensure:

• None required.

Work Experience:

• At least 1 year of experience working in customer service OR 1 year of Medline Customer Service Rep I experience.

Knowledge / Skills / Abilities:

• Experience providing customer service to internal and external customers, including meeting quality standards for services.

• Experience accomplishing tasks in an optimum order based on time, importance or other criteria.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$17.75 - $24.00 Hourly

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click

. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page

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Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.