Customer Service Representative - Entry Level - MSI

We are a dynamic and innovative event marketing firm, specializing in creating impactful and memorable experiences for our clients. With a commitment to delivering excellence, we are searching for a dedicated Customer Service Representative to provide top-tier service to both clients and event attendees.

As the face of our event marketing firm, you’ll ensure exceptional service during every interaction. This role is pivotal in building positive relationships, addressing inquiries, and ensuring a seamless event experience. If you're an excellent communicator with a customer-focused mindset, we want you to join our team!

Key Responsibilities:

• Serve as the primary contact for client and attendee inquiries, delivering timely and accurate information.
• Build and maintain strong client relationships by meeting their needs and expectations.
• Assist event attendees with questions regarding event details, registration, and general information.
• Provide a welcoming and helpful experience to ensure high attendee satisfaction.
• Quickly resolve customer concerns, ensuring swift and effective solutions.
• Collaborate with internal teams to ensure smooth event execution and efficient problem resolution.
• Maintain professional communication across multiple channels (phone, email, chat).
• Keep clients and attendees updated on event details and changes.
• Work closely with the event coordination and marketing teams for seamless communication and event management.

Requirements:

• Exceptional communication skills (verbal and written).
• Ability to convey information clearly, concisely, and positively.
• Proven ability to resolve customer issues effectively and efficiently.
• Quick thinking and adaptability in fast-paced environments.
• Strong customer-centric mindset with a passion for delivering positive experiences.
• Ability to empathize with customer concerns and provide empathetic support.

Why Join Us?

• Be part of a dynamic event marketing team dedicated to delivering impactful experiences.
• Enjoy career growth opportunities and professional development.
• Work in a collaborative, supportive environment that values excellence.