Customer Service Representative - Entry Level - Aurora Ripple Enterprises

We are looking for a Customer Service Representative to join our robust, dynamic sales agency that believes success is achieved through open-door policies, networking and brainstorming sessions, and a stimulating environment that encourages growth and promotes leadership development instead of quotas.

We have an immediate opening for a charismatic, future-focused Customer Service Representative. As the Customer Service Representative, you will be responsible for accelerating account growth, driving revenue, and paving the way for regional and national expansion opportunities. You will be the go-to-market and account expert for client executives and the internal sales team as we rapidly scale and prepare for next year.

What You'll Do as a Customer Service Representative:

• Work as part of a high-performing team of Customer Service Representatives supporting a designated account through direct customer engagements
• Actively identify and engage new potential accounts through individual sales efforts to increase market penetration and exceed sales targets
• Analyze the sales pipeline and provide regular campaign status updates to forecast projected growth accurately
• Oversee and maintain the sales pipeline's functionality from prospecting and lead generation to closing the sale and creating a referral-based sales channel
• Execute sales deliverables and generate new revenue through prospecting, lead-generation techniques, and cross-selling opportunities
• Stay current on industry trends and consumer buying activities. Share information and updates with other Customer Service Representatives and the Sales Managers for internal executives
• Use your strategic leadership ability to inspire change, drive performance, and develop high-functioning sales professionals

Ideal Characteristics for our Customer Service Representatives Are:

• Bachelor's degree is preferred, but not required
• You have at least 2 years of experience in sales, customer service, account management, or a client-facing position
• You have some leadership, mentorship, or coaching experience with a focus on building, developing, and supporting high-performance teams
• You can positively impact others' attitudes, appeal to their motivations, and influence change through compassion, empathy, and accountability
• You have a futuristic mindset and can set realistic targets to achieve defined success
• You have a reputation for knowing what you want, being decisive, and working harder than anyone to achieve your goals

This is a full time, in-office position based in the Greater DC area. We are looking for candidates that are able to start immediately, so you must be local to the area.

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