Customer Service Representative - Apex Systems

Job#: 2057677

Job Description:

Title: Customer Service Representative (CSR)

Onsite Monday - Friday in Eden Prairie, MN

6-month contract-to-hire

$20-25/hour

Responsibilities:

• Promptly answers, screens, and processes telephone inquiries with strict adherence to laboratory policies and procedures and appropriate triaging of calls to team members.

• Provides concise information on our clients business mode and clinical testing portfolio.

• Collects and enters new account intake information into the appropriate lab service software system.

Documentation is to be concise, thorough, and accurate.

• Works closely with laboratory personnel, clinical specialists, operations, accounting, informational technology

and senior management to better serve our clinical partners.

• Attends and actively participates in internal meetings relevant to customer service.

• Responds to dissatisfied callers in a professional manner.

• Performs administrative duties pertinent to all company business.

• Other duties and special projects that are assigned by management.

Service Delivery Expectations:

• Customer service oriented.

• Meets our clients Labs Service standards in all categories on a monthly basis.

• Team player.

• Meets the expectations of our customers in providing excellent service.

• Demonstrates positive customer relationship skills with all telephone and E-mail encounters.

• Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels.

• Willingly performs other duties or tasks as assigned and handles multiple tasks effectively and efficiently.

• Promotes sense of pride and positive interpersonal relations among all team members.

• Exhibits commitment to effective problem solving techniques when issues arise.

• Arrives at workstation on time and ready to work.

Basic Minimum Qualifications:

• Candidate must live in the Minneapolis area and be able to work from our clients

corporate office in Eden Prairie

• Bachelors Degree required

• One (1) year experience in a laboratory or medical customer service environment preferred.

• Basic computer skills that include a combination of experience in a Windows Operating System, E-mail, and

data entry.

• At least six months phone experience in a previous job or volunteer position.