Customer Service Representative - Weyerhaeuser
Easton, PA
About the Job
This is an office based, full-time, non-exempt position reporting to the Easton Sales Manager. The CSR's primary function is supporting the sales function for existing and prospective customers via telephone to sell Distribution's full range of products, including engineered lumber, plywood, OSB, distributed products and dimension lumber.
*Key Functions:*
The Customer Service Representative has a key role in our organization. We are looking for someone we can coach, who is sales oriented and looking to grow within our sales organization. The successful candidate will be responsible for supporting our fast-paced sales and purchasing associates in customer service, order entry, product replenishment activities, etc. This person will also assist customers and vendors with telephone sales or service inquiries, provide sales and marketing communication with other associates, assist with order-entry, execute program sales, and manage various steps for upcoming orders. Additional responsibilities include processing returns, claims, executing transfer sales, and maintaining the pricing database. Excellent PC skills are required to develop and generate sales and inventory reports, while supporting the development of sales presentations and organizing customer events and training.
*Responsibilities include:*
* Building comprehensive knowledge of our customers and the products handled, along with inventory management
* Building tactical knowledge of order administration, which includes order entry, reporting, and the delivery, claim and return processes (vendor and customer)
* Managing data and systems for the team, which involves working with spreadsheets (excel); running BI reports; putting price sheets together, and providing SAP information to customers
* Partnering closely with key groups, which includes the sales team and purchasing
* Using good problem-solving skills and professional phone skills to be proactive in solving customer issues and conflict
* While performing all of these functions, the successful candidate will focus on building product knowledge to learn all aspects of the business.
Our experienced operations team with over 40 LEAN greenbelts provides a safe and efficient delivery service. We manufacture and sell an innovative collection of proven structural framing materials to the residential, multi-family and light commercial markets, and provide seamless building solutions, from design to installation to support. This team moves fast, works smart and never stops pushing to be and stay number one in the industry.
* 1 to 3 years of work experience OR related degree ( high school diploma or equivalent required )
* The successful candidate must work well with others and effectively contribute to an unbeatable high performing team.
* This person will have a high level of initiative, a passion for winning, a can-do attitude, excellent interpersonal skills, and a demonstrated track record of success
* Excellent oral and written communication, and presentation skills.
Compensation:This role is eligible for our annual merit-increase program, and we are targeting a salary range of $48,200 - $72,200 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 5% of base pay. Potential plan funding may range from zero to two times that target.
Benefits:When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.
Retirement:Employees are able to enroll in our company’s 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.
Paid Time Off or Vacation:We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of employment. In addition, after being employed for six months, eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year, providing a total of 88 holiday hours
*About our Wood Products Distribution Business.*
We have over 48,000 SKUs from over 300 suppliers of structural framing materials and specialty building products for residential, multi-family and light commercial markets. Our team of on-the-ground sales and support has the industry reach, experience and knowledge to help grow your business. We’ll get you what you need, when you need it.
We sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.
*We know you have a choice in your career. We want you to choose us. *
/Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team./
Job: Customer Service, Design, Sales & Marketing*
Title: *Customer Service Representative*
Location: *PA-Easton*
Requisition ID:** *01021028*
*Key Functions:*
The Customer Service Representative has a key role in our organization. We are looking for someone we can coach, who is sales oriented and looking to grow within our sales organization. The successful candidate will be responsible for supporting our fast-paced sales and purchasing associates in customer service, order entry, product replenishment activities, etc. This person will also assist customers and vendors with telephone sales or service inquiries, provide sales and marketing communication with other associates, assist with order-entry, execute program sales, and manage various steps for upcoming orders. Additional responsibilities include processing returns, claims, executing transfer sales, and maintaining the pricing database. Excellent PC skills are required to develop and generate sales and inventory reports, while supporting the development of sales presentations and organizing customer events and training.
*Responsibilities include:*
* Building comprehensive knowledge of our customers and the products handled, along with inventory management
* Building tactical knowledge of order administration, which includes order entry, reporting, and the delivery, claim and return processes (vendor and customer)
* Managing data and systems for the team, which involves working with spreadsheets (excel); running BI reports; putting price sheets together, and providing SAP information to customers
* Partnering closely with key groups, which includes the sales team and purchasing
* Using good problem-solving skills and professional phone skills to be proactive in solving customer issues and conflict
* While performing all of these functions, the successful candidate will focus on building product knowledge to learn all aspects of the business.
Our experienced operations team with over 40 LEAN greenbelts provides a safe and efficient delivery service. We manufacture and sell an innovative collection of proven structural framing materials to the residential, multi-family and light commercial markets, and provide seamless building solutions, from design to installation to support. This team moves fast, works smart and never stops pushing to be and stay number one in the industry.
* 1 to 3 years of work experience OR related degree ( high school diploma or equivalent required )
* The successful candidate must work well with others and effectively contribute to an unbeatable high performing team.
* This person will have a high level of initiative, a passion for winning, a can-do attitude, excellent interpersonal skills, and a demonstrated track record of success
* Excellent oral and written communication, and presentation skills.
Compensation:This role is eligible for our annual merit-increase program, and we are targeting a salary range of $48,200 - $72,200 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 5% of base pay. Potential plan funding may range from zero to two times that target.
Benefits:When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.
Retirement:Employees are able to enroll in our company’s 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.
Paid Time Off or Vacation:We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of employment. In addition, after being employed for six months, eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year, providing a total of 88 holiday hours
*About our Wood Products Distribution Business.*
We have over 48,000 SKUs from over 300 suppliers of structural framing materials and specialty building products for residential, multi-family and light commercial markets. Our team of on-the-ground sales and support has the industry reach, experience and knowledge to help grow your business. We’ll get you what you need, when you need it.
We sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.
*We know you have a choice in your career. We want you to choose us. *
/Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team./
Job: Customer Service, Design, Sales & Marketing*
Title: *Customer Service Representative*
Location: *PA-Easton*
Requisition ID:** *01021028*
Source : Weyerhaeuser