Customer Service Representative - Micro Tech

Responsibilities: 

• The individual must get to know their accounts, track their progress and prepare themselves for each call to develop the customer as a maximum user of the product we have to offer.
• Would be required to work closely with the manufacturing team to ensure that orders are being processed in a timely manner and to answer on product specific questions.
• Each member of the sales/customer service staff is assigned established accounts to service.
• This includes calling those accounts at predetermined intervals to get orders and help customers with questions that develop.

• Candidate should have at least 2+ years experience as a customer service representative within a manufacturing environment - preferably metal fabrication or jewelry production.
• The ability to work with the manufacturing team is crucial as this role is very hands on and requires product knowledge to effectively answer customer questions.
• Must be an effective communicator with a strong attention to detail and ability to multitask effectively
• Should be comfortable making client and customer phone calls and handling requests.
• Expected to be proficient with computers, specifically all aspects of Microsoft Office.