Customer Service Representative - Sentinel Technologies Inc.

Sentinel is seeking a Customer Service Representative responsible for being the first point of contact for Sentinel’s clients within our 24/7/365 call center. This role is responsible for ensuring customer satisfaction by providing customers with courteous, professional and efficient service at all times. As a Customer Service Representative, you will handle approx. 80 – 100 in-bound and out-bound client calls daily obtaining and documenting incidents. The ideal candidate will perform a variety of tasks and have skills including but not limited to: call monitoring, multitasking and meeting skill set ratios, ability to quickly respond to problem/critical situations, obtains training as required and the ability to adapt to company/department changes. For this role, accurate and timely communication is significant by following proper phone etiquette procedures using precision and accuracy with variable systems.

SCHEDULE DETAILS

This position will require you to be in training Monday- Friday, 8:30-5. Once training is completed, the schedule will be three 12 hour days, 7am-7:30pm. This is a 3 day schedule with one weekend day and the one standby day to be determined. This is a full-time hybrid position for our Downers Grove office.

All Customer Service Representatives are obligated to fulfill standby duties as scheduled. All Customer Service Representatives are required to be accessible by cell phone if a shift change occurs based on a business need, The change applied could be a temporary or permanent result based on the department’s requirements.