Customer Service Representative at Beacon Hill

Beacon Hill Associates is seeking a dedicated and organized Customer Service Representative to join our client in Doraville, GA. This position plays a vital role in delivering outstanding service to customers while supporting the company's day-to-day operations. If you have a proven track record in customer service, exceptional communication skills, and a detail-oriented mindset, this could be the perfect opportunity for you!

Daily Responsibilities:

• Answer and manage inbound calls, emails, and chats, providing support and scheduling appointments.
• Make high-volume outbound calls to follow up with customers, including scheduling seasonal specials and maintenance visits.
• Create and maintain accurate customer service agreements.
• Schedule consultations, service calls, maintenance visits, and other customer appointments efficiently.
• Assist with administrative tasks, including dispatching, scheduling routine tune-ups, supporting inside sales, and processing payments.
• Address customer inquiries and resolve concerns with professionalism and care.
• Keep detailed records of customer interactions, ensuring data accuracy and completeness.

Ideal Candidate:

• Experience: 5-8 years in customer service.
• Skills: Exceptional communication and active listening skills, proficiency with computer systems, and strong organizational and multitasking abilities.
• Attributes: Service-oriented mindset, high attention to detail, and a collaborative team player.

This is a fantastic opportunity for a professional looking to contribute to a dynamic team and provide exceptional customer service. APPLY TODAY and make an impact!

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please

or copy and paste the following link into an open window in your browser: of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)