Customer Service Representative and Dispatcher - Yellowstone Local

Yellowstone Local is proud to represent Al Coronado Plumbing, the trusted name in Tucson plumbing.

Are You Ready to Be a Part of Something Bigger? Do you feel overlooked in your current role? At Al Coronado Plumbing, we’re looking for a Customer Service Representative and Dispatcher to join our dedicated team and truly make an impact. If you're organized, thrive in fast-paced settings, and are ready to step into a role where your efforts are recognized, this could be the perfect opportunity for you.

What's in it for You?

• Competitive Pay: $18 - $22 per hour starting, DOE; annual income potential between $55,000 - $75,000 with added compensation.
• Generous Benefits: Health, dental, and vision insurance; paid time off; retirement plans with a company match.
• Work-Life Balance: Family-friendly schedules with flexibility for your life outside of work.
• Growth Opportunities: Real career advancement based on your performance and dedication.
• Additional Perks: Home and car down payment assistance, continuous training, and regular feedback surveys.

Why You'll Love it Here

With over 40% of our team having been with us for five years or more, we know a thing or two about creating a workplace that feels like family. At Al Coronado Plumbing, we believe in honest service, teamwork, and treating everyone with respect. We maintain a stellar 4.9 Google rating, and with a culture of openness, you’ll quickly see why our team loves coming to work.

Your New Role

As our Customer Service Representative and Dispatcher, you’ll be the vital link between our customers and our skilled technicians. Here’s what you’ll be doing:

• Answering customer calls within two rings and scheduling plumbing services.
• Dispatching technicians to jobs that match their expertise.
• Communicating with customers to confirm schedules, provide updates, and answer any questions.
• Supporting the management team with clerical and administrative tasks.
• Participating in an after-hours on-call rotation, with a flexible schedule that includes some weekends and holidays.

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• 1-3 years of experience in dispatching and customer service.
• 2 years of experience in administration or the home service industry.
• High school diploma or equivalent.
• Ability to type at least 45 words per minute and proficiency in Microsoft Office.
• Strong communication and organizational skills, with a professional and courteous demeanor.
• Ability to work in a fast-paced office setting and sit for extended periods.
• Familiarity with DESCO software (a plus but not required).

Al Coronado Plumbing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.