Customer Service Representative - Dispatcher - Triple J Plumbing and Utility

Are you passionate about customer service and looking for a dynamic role in a thriving company? At Triple J Plumbing in New Castle, IN, we value excellence, teamwork, and integrity. We're excited to offer an opportunity for a full-time Customer Service Representative - Dispatcher to join our friendly and professional dispatching team. This position enjoys a competitive salary of $16-$18 per hour (based on experience) and excellent benefits such as:

• Medical, dental, and vision
• Retirement plan with a 3% match
• Paid vacations
• Paid holidays (including birthdays)
• Company-provided clothing

You'll love being part of our growing family! Read on to discover more about this fantastic role and why Triple J Plumbing could be your next great career move!

ABOUT US

Triple J is proud to be a one-stop shop for our customers' plumbing needs. With over 12 years of industry experience, our skilled and experienced team can handle it all, from basic residential and commercial services to water heater installs, repairs, and backflow testing. As a family-owned business, we understand the importance of treating our employees well and setting them up for success. Our company is small enough for every team member to have an impact and make a difference and large enough to offer exceptional benefits and paths for career advancement. When you join our company, you join a family that will appreciate you and help you grow. Don't throw your career down the drain, join Triple J today!

THE ROLE

• Schedule: Monday to Friday, 7:30 AM to 4 PM
• Location: New Castle, IN

As a Customer Service Representative - Dispatcher, your day starts at 7:30 AM with enthusiasm as you prepare to tackle the morning's tasks. You begin by answering incoming calls from customers eager to schedule their plumbing service visits. Each call is an opportunity to provide excellent service, gathering all necessary information to ensure our technicians are well-prepared for their jobs. Throughout the day, you skillfully juggle scheduling appointments and dispatching technicians, ensuring all information is accurately logged into our system. By 4 PM, you wrap up the day knowing you've helped maintain the smooth operation of our services, all while providing top-tier customer satisfaction.

QUALIFICATIONS

• High school diploma
• 2+ years of professional work experience
• Ability to multitask and follow policies and procedures
• Professional experience in a customer service setting

Preferred Qualifications:

• Bachelor's degree in business, communications, or a related field
• 3+ years of professional experience in the customer service industry
• professional experience using multiple forms of communication such as telephone, email, and IM
• Experience using a database or tracking system
• Proficiency MS Office

We've made the application process quick and easy! Complete our initial 3-minute, mobile-friendly application to take the first step toward joining the Triple J Plumbing team as a Customer Service Representative - Dispatcher. Don't wait-apply now and embark on an exciting new chapter in your dispatching career with our company!