Customer Service Representative - Direct Hire - Ultimate Staffing Services

Job Responsibilities:

• Deliver timely, friendly, and informed customer communications through phone, live chat, and email channels.
• Initiate clarification calls/emails to address order queries, inform about inventory issues, and propose alternatives.
• Monitor orders ensuring progression to meet customers' deadlines.
• Process returns and credits promptly, ensuring efficiency in resolution.
• Investigate and resolve order issues, maintaining clear and effective communication.
• Provide backup support to the order entry team and actively support all sales activities.
• Collaborate closely with inside and outside sales representatives to finalize orders and deliver exceptional service.
• Ensure a seamless new customer onboarding experience.
• Manage, input, and expand customer and account data in CRM and ERP systems.

Qualifications:

• 2+ years of relevant work experience.
• Previous experience in apparel or promotional products is desired
• Demonstrate exceptional attention to detail and strong multitasking abilities.
• Proficient in Microsoft Office Suite, Excel, and familiarity with ERP and CRM software.
• Exhibit strong verbal and written communication skills.

Additional Info:

• Pay range: $22-24/hr.
• Schedule: Mon - Fri, 8am - 5pm
• Type: Direct Hire

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.