Customer Service Representative - Story Lane Box

About Us

At Story Lane Box, we specialize in creating unforgettable experiences through personalized storytelling kits. From families cherishing their memories to businesses crafting compelling brand narratives, we help bring stories to life. Join our passionate team and be part of a company that values creativity, collaboration, and customer satisfaction.

Job Description

As a Customer Service Representative, you will be the first point of contact for our valued customers. You’ll play a vital role in ensuring their experience with Story Lane Box is seamless, enjoyable, and memorable. Whether addressing inquiries, resolving issues, or providing product insights, your professionalism and enthusiasm will shine through every interaction.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner.
• Provide detailed information about our products, services, and processes.
• Resolve customer concerns efficiently and ensure a positive resolution.
• Process orders, returns, and exchanges with accuracy.
• Maintain up-to-date knowledge of our offerings and company policies.
• Collaborate with internal teams to address and resolve customer feedback.
• Log and document interactions in the CRM system.

Skills and Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational abilities.
• Ability to work in a fast-paced environment and multitask effectively.
• Proficiency in basic computer applications (e.g., MS Office, CRM tools).
• A customer-focused mindset with a passion for delivering excellent service.

Benefits

• Competitive salary with annual performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• Opportunities for career growth and professional development.
• Employee discounts on Story Lane Box products.
• Collaborative and supportive work environment.