Customer Service Representative - LanceSoft, Inc.

Job Title: Customer Service Representative II

Location: Detroit MI 48226

Pay Rate : $14.00

Duration: 9+ Months

Position is onsite at the client location. All candidates should be willing to come into the office.

Description:

• Responds to customer verbal and/or written inquiries.
• Records details about customer inquiries. Helps resolve complicated customer complaints.
• Coordinates and expedites customer inquiries to other departments for resolution.
• May help train entry level customer service specialists.
• HS diploma or equivalent. Ability to learn about a variety of products.
• Ability to comprehend varied research information.
• Ability to understand service systems and legal compliance regulations.
• Minimum typing speed of 45 WPM preferred.
• Good interpersonal and communication skills. Good analytical ability.
• Excellent attendance, punctuality. Ability to adapt well to changes.
• Ability to integrate, access and process information.
• Knowledge of Windows helpful.
• Ability to incorporate constructive feedback. 12 year minimum experience. High School diploma or equivalent required.