Customer Service Representative at SourceOwls

Customer Service Representative

Summary: 

The Customer Service Representative (CSR) is responsible for coordinating and processing customer purchase orders into sales orders in an accurate, timely fashion. The CSR will communicate with customers/consumers regarding order confirmations, shipping information, etc., and supports the outside sales team as necessary.

Essential Duties and Responsibilities include the following:

• Enter orders sent via email or fax by customers/sales representatives into the system accurately and in a timely manner.
• Check backlogs to ensure that orders are shipped out on time
• Notify customers when their orders are ready for pickup/shipping status.
• Respond to inquiries, questions and concerns to ensure good communication.
• Provide order management such as order status, pick up information, tracking information, delivery status, product information, and price confirmation.
• Notify customers/sales representatives of any orders that will be shipping late.
• Serve as a liaison between Customers, Sales Representatives, Consumers, and internal departments as needed to resolve issues and ensure order accuracy.
• Provide sales support to the outside sales team.
• Coordinate product returns, claims, and warranty issues.

Qualification Requirements:

Education/Experience:

• High School Diploma required
• 2+ years of Customer Service/Inside Sales experience
• Manufacturing experience a plus

Skills and Abilities:

• Outgoing personality with the ability to make outside sales calls via the phone
• Excellent verbal and written communication skills
• Ability to multitask and work in a fast-paced environment
• Solid computer skills, including Microsoft Office products
• Ability to add, subtract, multiply, and divide in all units of measurement using whole numbers, common fractions and decimals