Customer Service Representative - Yellowstone Local

Yellowstone Local Presents: Tesla Electric.

Yellowstone Local is an industry leader in representing the nation's best-skilled trade companies and helping them find and hire the industry's top-performing talent. All of our positions are direct hire placements, ensuring you can step into a role that makes you a standout in the industry—without the hassle of placement fees.

We are proud to introduce you to Tesla Electric.

Are you ready to be the heartbeat of a dynamic team, where every call powers up a home or business? At Tesla Electric Co, your voice sparks more than just answers—it launches solutions that light up lives!

At Tesla Electric, we're not just wiring homes; we're connecting dreams. Since 2014, Master Electrician Felix Keil and his crew have been flipping the switch on traditional electrical service across the Foothills and western Denver metro area, creating glowing experiences for every customer. We're growing, and we need a Customer Service Representative who's as amped about excellence and efficiency as we are.

Your New Role:

As our Customer Service Representative, you're the first contact point for our clients and the pivotal link to our technicians.

• Manage incoming service calls with ServiceTitan, ensuring each customer feels heard and helped.

• Coordinate dispatch and follow-ups, keeping service tight and timelines on track.

• Forge solid relationships with field technicians, steering clear of static to keep workflows smooth.

• Handle customer queries with the finesse of a seasoned pro, knowing when to escalate and when to resolve.

• Dive into sales opportunities during client interactions, always ready to light up a deal.

What's in it for You to Join the Team:

• Competitive Pay: $21-$25/hr depending on experience with potential raises and profit-sharing after 90 days.

• Full Benefits: Comprehensive health, dental, and vision; employer-paid short-term and long-term disability; life insurance options.

• Paid Time Off: Six holidays, accrued PTO after 90 days, and 48 hours of annual sick leave.

• Future Planning: 401(k) from month three, plus tuition reimbursement for job-related education.

• Career Growth: Advance in a company committed to your development and success.

Why You Will Never Want to Leave:

• Team Synergy: Work in a supportive environment that's as connected as a well-wired circuit.

• Respect and Recognition: Your contributions don’t just power homes; they power appreciation and respect across our team.

• Innovative Culture: Be part of a team that values forward-thinking and continuous improvement.

This Job Isn't For You If:

• You’re not into taking ownership or stepping up when the voltage drops.

• Multitasking and managing fast-paced environments short-circuit your day.

• You prefer routine over the dynamic, energized chaos that sometimes sparks in our industry.

This Job Is For You If:

• You thrive in fast-paced environments and can handle several tasks without flipping a breaker.

• You're a communication conduit that can translate tech talk into customer comfort.

• You’re ready to plug into a team where your efforts are acknowledged and rewarded.

Our Hiring Process:

1. Submit your resume and cover letter.

2. Initial phone screening to connect and see if we’re a good fit.

3. In-person interview to dive deeper into your skills and experiences.

4. If it’s a match, welcome aboard—get ready to power up your career with Tesla Electric Co!

Let’s light up the future together! Apply now and join the Tesla Electric family where your energy makes all the difference.

• Minimum of 2 years of experience as a customer service representative.

• Proven customer service experience in a service-oriented sector.

• Experience working in the service industry ideally with ServiceTitan.

• Excellent communication skills and the ability to manage stressful situations.

• Basic understanding of electrical services (preferred, not required).

• Strong organizational skills and attention to detail.

• Must be authorized to work in the U.S.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."