Customer Service Representative - Fireplace Warehouse & Texas Fireplace Express

• Demonstrate leadership qualities by promptly and courteously assisting customers across various communication channels.
• Embrace empathy, patience, and effective communication skills to address customer inquiries and concerns.

• Assist in financial data entry, funding, reconciliation, and reporting.
• Collaborate with the sales and service teams to address customer billing inquiries and resolve discrepancies.

• Work in tandem with the sales and service teams, acquiring essential Estimated Time of Arrival (ETAs) and providing invaluable support for sales-related tasks.
• Process sales orders, track shipments, and assist in pulling and analyzing data for reports.

• Engage customers by providing updates on delivery schedules and ensuring accurate contact information for a positive customer experience.

• Proactively troubleshoot issues, striving for accurate and satisfactory resolutions.

• Maintain a deep understanding of our company's diverse products and services for effective responses to customer queries.

• Review sales orders meticulously, gather essential information, and coordinate installation timelines to ensure a seamless transition from sales to installation to service.

• Handle customer complaints promptly, offering tailored solutions, and ensuring diligent follow-up for complete customer satisfaction.

• Maintain accurate records of customer interactions, efficiently manage accounts, and aid in crucial administrative tasks, including database maintenance.

• Customer support or client services background.
• Exceptional verbal and written communication skills.
• Proficient in adapting/responding to diverse customer needs and preferences.
• Strong problem-solving ability with keen attention to detail.
• Effective multitasking, prioritization, and time management skills.
• Proficiency in Windows, Microsoft Word, and Office Suite.
• Familiarity with Enterprise Resource Planning (ERP) systems (not required).
• Friendly and outgoing personality.
• Preferred: One year of accounting experience (not required).
• Preferred: One year of customer service or retail experience (not required).
• Please note that additional responsibilities may be added or modified based on operational requirements.

• Holidays
• Vacation
• Sick Leave
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Life Insurance
• 401K
• Employee Assistance Program
• Employee Discount 

Welcome to Fireplace Warehouse and Texas Fireplace Express!With a legacy spanning over a decade in the industry, we proudly stand as pillars of quality, innovation, and excellence. Whether you know us as Fireplace Warehouse in Colorado or Texas Fireplace Express in the Lone Star State, our commitment to delivering exceptional products and unforgettable experiences remains unwavering.We don't just sell fireplaces; we craft moments that ignite warmth and forge connections. Our products go beyond mere functionality, intertwining threads of warmth, connection, and cherished memories.Imagine the enchantment of hosting intimate gatherings, where the radiant glow of your home's centerpiece captivates guests. Shared stories blend with the ambient warmth, forming bonds that endure long after the evening fades. This is the enchanting experience we invite you to join.Our CultureOur journey extends beyond products; it's about fostering experiences, nurturing relationships, and promoting personal growth. At our core, we cultivate a culture of collaboration and inclusivity, where teamwork thrives and mutual support is paramount. Here, extraordinary achievements aren't merely aspirations but everyday occurrences, paving the way for continuous personal and professional development.Join Our Future-Defining JourneyYour journey with us isn't just a job; it's a vital thread in a tapestry shaping tomorrow. With us, your skills, dedication, and aspirations find a home, fostering a culture of progress. Elevate your career with us, where collaboration, innovation, and excellence are our compass. We are your canvas for making a remarkable difference and creating a legacy that resonates with every customer we serve. Together, we'll craft remarkable experiences that touch lives and leave a lasting impact.