Customer Service Representative - Sonoco

From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 — all while keeping the heart of “People Build Businesses” alive. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people. From a small family business to a multi-billion dollar global company, Sonoco has been changing the face of products and packaging since 1899 — all while keeping the heart of “People Build Businesses” alive. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people. While reporting to the Customer Service Team Lead , you will be a customer advocate who shows great follow through and can be highly productive in a fast-paced work environment. What you’ll be doing: You will handle any customer questions or concerns regarding order status and other related issues. You will maintain customer files both physical and in the computer system You will coordinate with production and ensure orders are scheduled and all deliveries are on time You will quote customers pricing, enter new customer projects and any corrective actions. You will prepare sample orders for sales staff and customers. You will be forward facing to walk-in customers and visitors providing additional light receptionist duties as needed. This position is located in DeKalb, IL Facility We’d love to hear from you if: We expect you to have a High School diploma or GED You will have well-polished written communications and verbal skills Two years’ experience preferred within an office setting and multi-line phone system Bilingual ability (English/Spanish) verbal and written skills are preferred Must be proficient in all Microsoft Office tools (Excel, Work, Outlook, etc.) Professional dress required for front office environment Compensation: The annual base salary range for this role is from $58,650.00 to $70,380.00 An incentive bonus is awarded to eligible employees upon attaining various business and individual goals as defined by the Company and the department leader. This incentive bonus is discretionary, and the Company has sole discretion to determine the amount of the award. At Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits. *Benefits listed below are for employees located in the U.S. Specific benefits and wellbeing programs may vary depending on your location (within the U.S. or global), or if you are a union employee. Benefits Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options 401(k) retirement plan with company match Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance Tuition reimbursement We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic. Founded in 1899, Sonoco (NYSE:SON) is a global provider of consumer, industrial, healthcare and protective packaging. With annualized net sales of approximately $5.2 billion, the Company has 20,000 employees working in more than 300 operations in 34 countries serving some of the world’s best-known brands in some 85 nations. Sonoco is committed to creating sustainable products, services and programs for our customers, employees and communities that support our corporate purpose of Better Packaging. Better Life. The Company was listed as one of Fortune’s World’s Most Admired Companies 2021 as well as being included in Barron's 100 Most Sustainable Companies for the third year in a row.