Customer Service Representative - Tandym

A specialty services company in Illinois is actively seeking a new Customer Service Representative for a promising position with their team in the Greater Chicago area. In this role, the Customer Service Representative will be responsible for managing customer queries & complaints as well as processing orders, modifications, and escalating complaints across a number of communication channels.

Responsibilities:

The Customer Service Representative will be responsible for:

• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues, as necessary
• Providing feedback on the efficiency of the customer service process
• Managing a team of Jr. Customer Service Representatives, as needed
• Ensuring customer satisfaction and providing professional customer support

Qualifications:

• 6+ months of Customer Service-related experience
• High School Diploma / GED
• Computer savvy
• Solid problem solving skills
• Exceptional phone etiquette
• Great interpersonal skills
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Highly organized

Desired Skills:

• Bachelor's Degree Required