Customer Service Representative / Data Entry at Comfort Keepers - Fairfax

Comfort Keepers is looking for a customer service representative to join our team in our Ohio office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

About Comfort Keepers:At Comfort Keepers, we are dedicated to Elevating the Human Spirit. Our caregivers provide uplifting in-home care that positively impacts the lives of our clients and their families.

 

Comfort Keepers is a In Homecare organization dedicated to provide our clients with the highest level of quality of life that is achievable. We shall treat each of our clients with the respect and dignity they deserve, as though we were caring for a member of our own family.

As a caregiver on our team, you will provide one-on-one assistance to seniors in the comfort of their own homes to elevate the human spirt!

Comfort Keepers benefits include     $20.00-$25/hourly
    Work close to home
    Flexible and regular available hours
    Health and Dental benefits available
    Continued training opportunities
    Caregiver recognition program
    Create a lasting bond and make a difference in a senior’s life.

start your rewarding with Comfort Keepers today. Apply now!

By applying to this position, you understand that we may contact you via SMS text message, in which data rates may apply. Should you want to apply, but are not willing to accept text messages, please call our office directly.

This Customer Service Representative position is open at our  Office Located at, 400 Main street,Belpre, Ohio 45714. Our office serves Alexandria Virginia and surrounding area and this position may require travel to those areas. Life is short. Work somewhere awesome! Learn more here: https://www.comfortkeepers.com/offices/virginia/alexandria/careers