Customer Service Representative - Engineered Floors, LLC

The Customer Service Representative supports the Residential order desk working part-time during the hours of 4pm to 8pm Monday thru Friday. Training will be facilitated on first shift during the hours of 8am to 5pm Monday through Friday for approximately 4 - 6 weeks. This position will be 100% remote work. Any on-site work will be occasional and as business needs dictate.

Job functions:

• Provide world-class customer service, to our customers.
• Build strong relationships with customers and co-workers that are based on trust and respect.
• Process customer orders and respond to all inquiries from customers and sales force.
• Interact with customers to provide information about products, order status, shipping information, etc.
• Support Sales and customers with an appropriate sense of urgency.

Essential Duties & Responsibilities:

• Process and confirm orders by phone, fax, or email into the AS400 system
• Serves as primary contact for intricate/specialty orders
• Resolves issues on mostly routine but some more complex orders
• Manage and update the database with relevant notes
• Communicate solutions or requested information to the customer and/or TM
• Be able to work effectively in a positive, fast-paced call center environment
• Be an active supporter of team endeavors to make EF a high-performance workplace
• Work with multiple departments to ensure orders are ready to ship in a timely manner
• Provide customers and sales representatives with accurate information concerning inventory availability, order assignment, pricing, and shipping details as necessary
• Must be able to communicate effectively with customers, sales representatives, and coworkers

Performance Expectations (if applicable):

• Enter orders accurately and limit the number of mistakes that impact our customers.

Experience/Education Requirements:

• High school diploma or equivalent.
• Experience in a call center environment preferred
• Working knowledge of AS400 and Microsoft Office
• Be an active listener and read to understand email communications
• Attained full proficiency in specific area of responsibility
• Ability to type 45 WPM
• Ability to prioritize and multi task Customer Service responsibilities while maintaining attention to detail

Other Requirements:

• Perform any other duties as assigned.
• Overtime is required on occasion.