Customer Service Representative - Monstera Talent Ltd

Customer Service Representative | Immediate Start

Location: Dallas, TX (On-Site)

Start Date: Immediate Start

Our client relationships are our top priority. They’re looking for a dedicated and personable Customer Service Representative to maintain our clients’ accounts and serve as the main point of contact.

The ideal candidates will have a proven track record of working in a customer-facing role, a passion for helping others and a drive to provide exceptional customer service.

Role Overview:

As a Customer Service Rep, your primary objectives will be to build and nurture client relationships, maintain accurate client records, and promote our client's products and services effectively. Below is a detailed outline of your day-to-day duties and responsibilities:

Customer Service Representative Responsibilities:

1. Client Relationship Building:

• Build and strengthen client relationships to foster long-term partnerships and enhance customer loyalty.
• Act as the primary point of contact for clients, addressing inquiries, requests, and concerns promptly and professionally. Customer interactions happen face-to-face at pre-allocated destinations across Arlington.

2. Client Record Management:

• Maintain accurate client records, ensuring that all contract updates, renewals, and relevant information are documented and updated regularly.
• Keep track of client interactions, feedback, and preferences to personalize the customer experience and improve service delivery.

3. Product and Service Knowledge:

• Develop a comprehensive understanding of our client's products and services, including features, benefits, and pricing structures.
• Match customers to the right products and services based on their needs and preferences, utilizing your knowledge to upsell and cross-sell additional offerings.
• Participate in regular team meetings to discuss progress, share insights, and identify opportunities for improvement in business operations.
• Identify upsell, cross-sell, and renewal opportunities, and maintain consistent communication with the sales team to maximize revenue and customer retention.

Ideal Candidate Profile:

• Previous experience in customer service or a related field is preferred.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Proactive and adaptable, with a willingness to learn and take on new challenges.
• Team player with a positive attitude and a commitment to delivering exceptional service.

Customer Service Representative Requirements

• The ability to multitask and juggle several responsibilities simultaneously
• Strong communication skills
• Excellent attention to detail and organizational skills
• Solution-orientated with the ability to solve problems

Office Culture

Our client lives by a “work hard, play hard” philosophy. They have a very social culture with regular team breakfasts and dinners, R&R Getaways, and team building activities. They believe in recognition and reward, acknowledging people for their hard work and efforts.

If you have experience in a customer-facing role, thrive in a customer-focused environment and are seeking a fresh challenge, apply today!

Apply today for Immediate Consideration:

We are looking to speak with qualified applicants ASAP!

All interviews are carried out online via Zoom at this time. The office is based in Dallas, TX, and if successful, you will be required to commute to the office daily. This is an immediate start opening so we will be contacting successful applicants within 3-4 working days, so keep an eye on your emails.

Actively considering candidates from varying backgrounds.

Hiring Immediately.