Customer Service Representative - Calling Cards Brand

Job Title: Customer Service Representative

Location: Dallas, TX

Job Type: Full-Time

Department: Customer Service

Reports To: Customer Service Manager

Job Summary: We are seeking a dedicated and empathetic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving mindset, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

1. Customer Interaction:

   • Respond to customer inquiries via phone, email, chat, and social media.
   • Provide accurate and timely information regarding products, services, and policies.
   • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

2. Issue Resolution:

   • Investigate and resolve customer issues in a professional and courteous manner.
   • Escalate complex issues to the appropriate department or manager when necessary.
   • Maintain a high level of product and service knowledge to effectively assist customers.

3. Documentation and Reporting:

   • Accurately document customer interactions and maintain detailed records of inquiries, complaints, and resolutions.
   • Prepare and submit regular reports on customer service activities and trends.

4. Team Collaboration:

   • Collaborate with team members and other departments to ensure a seamless customer experience.
   • Participate in team meetings and training sessions to stay updated on products, services, and customer service best practices.

5. Continuous Improvement:

   • Identify opportunities for improving customer service processes and suggest enhancements.
   • Stay informed about industry trends and customer feedback to continuously improve service delivery.

Qualifications:

• High school diploma or equivalent; a college degree is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to handle stressful situations with professionalism and patience.
• Strong organizational skills and attention to detail.