Customer Service Representative - Moon Moments Ltd

Customer Service Representative
Location: Los Angeles, CA
Employment Type: Full-Time
Start Date: Within 2 weeks

Hiring Immediately

Are you experienced in customer service, retail, food service, or similar roles and now looking for a position with better hours, competitive pay, and room for growth? If you’re ready for a more professional role with advancement opportunities, we’d love to hear from you!

Job Summary:

As a Customer Service Representative, you’ll be the welcoming face of our client’s team in Los Angeles, dedicated to providing outstanding service to every customer. Your main responsibilities include helping customers in person, addressing their inquiries, resolving issues, and ensuring a top-notch experience. Your role is essential in driving customer satisfaction and loyalty.

Key Responsibilities:

• Customer Engagement: Greet and welcome customers at the event space, provide friendly assistance, and guide them with product and service information.
• Respond to Inquiries: Actively listen to customer questions and offer accurate details about products, services, pricing, and promotions.
• Resolve Issues: Address concerns professionally, providing timely solutions to ensure every customer leaves satisfied.
• Process Transactions: Collect new customer data digitally, handling sensitive information with the utmost discretion.
• Maintain a Welcoming Environment: Keep the customer service area clean, organized, and inviting, including displays and customer waiting areas.
• Promote Products: Introduce customers to new products, services, and promotions, suggesting items based on their preferences.
• Customer Education: Share product features and benefits to help customers make informed choices.
• Team Collaboration: Work with teammates to ensure smooth operations and provide support during busy periods or events.
• Adherence to Policies: Follow company guidelines to uphold service standards and ensure policy compliance.

This role offers comprehensive training and on-site support as you get started. You’ll be encouraged to engage customers, answer their questions, and expand the client base while aiming to build strong relationships!

Is This the Right Role for You?

• You’re looking to enhance your skill set and connect with like-minded people.
• You want a role that values your experience, offering new opportunities for growth.
• You’re eager to advance based on performance, not seniority or office politics.
• You’re excited by the chance to travel within the U.S. and beyond.
• You’re ready to grow personally and professionally.

Rewards & Incentives:

Our client motivates and celebrates the team through perks like:

• Public recognition and awards
• Cash bonuses and gift certificates
• Tickets to sporting events or concerts
• Dining and social experiences
• Local activities and adventures
• Travel rewards and membership benefits

Our client is eager to meet local applicants as soon as possible. If this sounds like the opportunity for you, please apply online with your resume. Note: All applicants must be able to commute to Los Angeles for this on-site position. Shortlisted candidates will be contacted within 2-4 business days.

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