Customer Service Representative (CSR) - A.Bailey Plumbing & Heating

Job Title: Customer Service Representative (CSR)

Assignment Summary

· Responsible for providing customer care activities for defined client projects.

Description of Role and Objectives:

· CSR should perform assigned customer service, telemarketing, and Back office duties

the best way to meet company objectives in all areas of employee, client, and

shareholder satisfaction.

Responsibilities:

· CSR’s main task is to offer full range of customer service to assigned Employer’s

Clients, by phone, fax, or mail/e-mail. Full range of customer service includes handling

of incoming calls and outgoing calls (incl. sales calls). The offered customer service

should be of highest quality - accurate, polite, and competent.

· CSR’s work duties can as well include data input to Clients’ programs and other back

office tasks. The BO tasks should be made on first opportunity, precisely, without

mistakes.